Venue Rental Terms

Hello there! Please take some time to read through our terms below.

To help keep things fair and smooth for all guests, kindly note that failure to do any of the following may result in penalty/ overtime charges deducted from the security deposit.

Studio Etiquette

  • To ensure the cleanliness of the space, we do have a no-shoe policy — All shoes are to be removed at the entrance located on the 1st floor (Exception: Footwear for models or photoshoots).

  • Booking time includes setup and cleanup, and you are expected to leave the space in the same condition as it was handed over to you — This includes cleaning up and restoring all items to their original positions within your allocated booked hours.

  • In the event that you arrive late, your booking will still end as per your end session time to ensure that subsequent bookings are not affected.

  • All trash must be disposed of before you leave — You may use the designated bins located right outside the space.

  • Smoking or vaping is strictly prohibited anywhere on the premises — this includes outside the entrance, along the corridor, or near neighbouring shopfronts. If any evidence is found, including but not limited to scent or residue, the security deposit will be forfeited. For guests who wish to smoke, there is a designated smoking bin located near the bus stop just a short walk away.

  • Please keep music and noise at a respectful volume to avoid disturbing others.

Studio Usage

  • All equipment, props, and amenities must be handled with care and used appropriately. You are responsible for keeping all items in good working condition throughout your session. Any loss or damage resulting from misuse, negligence, or accidents will be your responsibility and may incur repair or replacement charges.

  • Please do not remove, adjust, or tamper with any fixed wall decor (eg. framed pieces, mesh backdrop, bloom wall, and any mounted decorations). These elements are part of the studio’s permanent styling and are not to be changed.

  • The track lights have been pre-aligned for optimal use — please refrain from rotating, adjusting, or repositioning any of the lights during your session.

  • You are responsible for ensuring that your conduct and activities within the space comply with all relevant laws and regulations.

  • Please note that the setup may vary depending on the period of your booking (e.g. Christmas, Lunar New Year), and any festive setup may result in a different look from the photos shown. If you require a specific setup, please check in with us before making a booking.

Bringing Your Pets

  • Safety gates have been installed within the premises to help keep your furkids from wandering unsupervised, but please note that you are responsible for the overall safety and well-being of your furkids throughout your session.

  • Feel free to let your pets enjoy the furniture — just kindly use a cloth or blanket if they shed heavily.

  • We don't require diapers, but we do recommend them for all pet guests to help keep the space clean and accident-free.

  • You are fully responsible for cleaning up after your own pet(s) on the premises — this includes shared spaces (i.e. outside the entrance, along the corridor, or near neighbouring shopfronts). All waste must be properly cleaned or disposed of immediately.

Event Setup & External Services

  • You are welcome to bring your external catering! However, please note that you are responsible for cleaning up after your event — This includes packing up leftovers, disposing of waste, and restoring the space to how it was found.

  • All catering, deliveries, and event setup/teardown activities must be carried out entirely within your booked hours and personally overseen by you or your team. KEI Studio is not responsible for any deliveries, services, or vendors that arrive or remain outside of your booked hours — Please plan all arrangements accordingly.

  • We recommend that you allocate sufficient time for setup, teardown, and packing up within your booked hours. Overtime fees will apply for any usage beyond your booked hours, including but not limited to delays from vendors, late arrivals, or extended teardown.

Extension of Hours

  • Any extension of booking hours is subject to availability — If you would like to extend your booking, please check in with us early so we can check on the availability for you.

  • For any extension informed in advance, the extension rate will be calculated at the base hourly rate indicated during booking confirmation.

  • Overtime charges will be enforced if the studio is not promptly vacated within 10 minutes after your end booked hour and will be chargeable at 1.5x of the base hourly rate calculated on a 30-minute basis.

Liability & Indemnity

  • KEI Studio is not liable for any loss, theft, damage, injury, or fatality that may occur on the premises or as a result of your use of the space. You are solely responsible for all personal belongings and the safety of your team, guests, or clients during your time at KEI Studio.

  • By using the space, you agree to indemnify and hold KEI Studio harmless from any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including legal fees on a solicitor-client basis) arising from or related to personal injury, death, or property damage incurred during or in connection with your use of the space.

Cancellation Policy

  • More than 60 Days from event date: 100% refund (excluding deposit)

  • 30-60 Days Before from event date: 50% refund (excluding deposit)

  • Less than 30 days before from event date/ No-show: No refund

Do note that the deposit is non-refundable in the event of any cancellation.

KEI Studio reserves the right to amend these terms and conditions at any time without prior notice.

By booking with KEI Studio, you agree to abide by these terms and conditions.